FAQ

About Your Payment

What if I need to cancel my pass? Can I get a refund?

Yes, all day trips purchased can be cancelled, but unfortunately we cannot give you full refunds as we need to cover our own costs involved in refunding including the fees involved. As a result, the following are the percentages that we offer on refund to customers who need to cancel their trip for whatever reason:

Once booked, all passes incur a minimum cancellation fee of 20% of the ticket price.
-Within 7 days of departure: 40% charge of the ticket price
-With 3 days of departure: 60% charge of the ticket price
-Within 24 hours, no show or after departure: 100% charge or NO REFUND of the ticket price.

Remember, the great thing about Escape From Lima is our flexibility, so whilst you may need to cancel your trip now, you can simply change the date of travel. The other option, of course, is to try to transfer your ticket to a friend or somebody else you know.

How secure are my credit card details?

Your credit card details are stored with our payment processing company who are certified by Visa and Mastercard here in Peru. They are audited every year and have to meet the most stringent of controls regarding credit card data.

My online payment isn’t working. Can I still make a booking?

First, try to use another browser as we have experienced that the change of browser often helps. If this does not help, try using a different card. If all else fails, you can send an email to info@escapefromlima.com and our staff will help you as much as we can.

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